FREQUENTLY ASKED QUESTIONS
If you’re question isn’t answered here, please contact us!
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Permanent Jewelry is a jewelry chain that is fitted to you and then welded to itself to create a seamless look. No clunky clasp or extra chain. Just a perfectly fitted bracelet, necklace, or anklet.
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When we make your jewelry permanent, we weld the jewelry chain to itself, making it a seamless chain. If you need to remove your jewelry, you can easily clip the chain with nail scissors. Save the chain and we can re-attach it when you’re ready!
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Yes. Your permanent jewelry will not set off alarms or cause problems going through security check points.
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For MRI and other medical procedures you may be required to remove your jewelry. Just save the chain and make an appointment with us to re-attach for free.
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Contact us about any damage. We will work with you on an individual basis to repair your jewelry items.
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Use nail scissors or wire cutters to carefully clip the chain. If you can find where we attached the chain and clip the jump ring, re-attachment will be easier.
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If you want to use cleaning products that you already have on hand, use a small amount of dish soap and a microfiber rag to gently clean your jewelry. Rinse thoroughly and then pat dry. You can then use a polishing cloth to return some shine to the piece.
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Due to the custom nature of our jewelry pieces we don’t generally offer returns or exchanges.
If there is a problem with the initial quality of your jewelry piece, please contact us within 30 days of ordering to initiate a replacement or repair.